TERMS

CANCELLATION POLICY:

When a service is booked with one of our clinicians, sessions will be charged in accordance to the service agreement. Please note that we do not charge a 15-minute administration fee in addition to your session time in our therapy agreements.

So, if some reason you are unable to attend one of the sessions, this time will be used (instead of a weekly 15-minute time slot) to prepare for future sessions and to prepare resources applicable to your child’s intervention goals.

If you require an extended break for family holidays in addition to usual school holiday periods, please let your clinician know with a month’s notice. Again, this will help us provide you with the best possible service.

If we need to cancel an appointment for any reason, including absence due to illness, we may do so and will provide you with reasonable notice. We do not expect this to happen except in exceptional circumstances, and we will refund any fees paid for the appointment.

TERMS OF TRADE:

Payment terms – within 7 days of invoice.

Please note; if the account is not paid within 60 days, it will be lodged with our debt recovery agency and all costs are payable by you, the customer

COVID-19 OBLIGATIONS:

As part of our Covid-19 policy & procedures the client is requested to advise our office PRIOR to any treatment of the following: • If you have been in contact with anyone who has been diagnosed with COVID-19, or is awaiting on the results of a COVID-19 test (including yourself). • If you have been in a COVID-19 hotspot in the last 14 days or any of the venues listed on the NSW Health website in the designated time periods. • If you have been feeling unwell, are displaying cold and flu symptoms. • If you have been contacted directly by the Government, including the Department of Health for the purposes of contact tracing.

ALLSALT WEBSITE TERMS OF USE:

Updated 28th October 2021.

INTRODUCTION

ALLSALT Pty Ltd owns and operates this site (the "AllSALT Site") in conjunction with our afﬁliates, licensors, licensees, partners and others pursuant to contractual arrangements for your personal entertainment, information, education and communication. These Terms of Use apply to and govern your use of the ALLSALT Site. Your use of the ALLSALT Site signiﬁes your agreement to be bound by these Terms of Use. We reserve the right, at our sole discretion, to change, modify, add, remove or otherwise update these Terms of Use at any time. Please check these terms periodically for changes. Your continued use of this ALLSALT Site following the posting of such changes to these terms will mean you accept those changes.

If you do not agree to these Terms of Use, please do not use the ALLSALT Site.

TRADEMARKS, COPYRIGHTS & RESTRICTIONS

All materials contained in the ALLSALT Site are the copyrighted property of ALLSALT Pty Ltd. Trademarks, service marks, trade names, logos and/or domain names (including, but not limited to, the individual names of movies or other entertainment productions and providers associated herewith), where not the property of ALLSALT Pty Ltd or its afﬁliates, are trademarks, service marks, trade names, logos and/or domain names of their respective owners ("Third Party Marks").

Except as otherwise expressly provided herein, you may not copy, reproduce, perform, create derivative works from, republish, upload, edit, post, transmit or distribute in any way whatsoever, any material from this site (the "Materials") without the prior written permission of ALLSALT Pty Ltd. Modiﬁcation of the materials or use of the materials for any other purpose by you shall constitute a violation of copyrights and other proprietary rights. Use of any such Material on any other web site or other networked computer environment is strictly prohibited without the prior written consent of ALLSALT Pty Ltd.

You agree not to interfere with or interrupt or attempt to interfere with or attempt to interrupt the operation of the ALLSALT Site in any way through or by, any means or device.

ALLSALT hereby grants you a personal, non-exclusive, non-assignable and non-transferable license to use and display, for non-commercial and personal use only, one copy of any Materials and/or software that you may download from the ALLSALT Site, including without limitation, any ﬁles, codes, audio or images incorporated in or generated by the software (collectively, the "Downloaded Material") provided, however, that you must maintain all copyright and other notices contained in such downloaded material. You acknowledge and agree that you may not sublicense, assign or otherwise transfer this license or the Downloaded Material and that no title to the Downloaded Material has been or will be transferred to you from ALLSALT Pty Ltd or anyone else. You also agree that you will not alter, dissemble, de-compile, reverse engineer or otherwise reduce the Downloaded ALLSALT Pty Ltd material to a human-readable form, or transfer the Downloaded Material to any third party.

LINKED SITES

The ALLSALT Site contains links to third party web sites, and other parties may also reference, advertise or link to the ALLSALT Site (collectively, "Linked Sites"). ALLSALT Pty Ltd is not afﬁliated with these Linked Sites and is not responsible for their content. Visitors to these web sites should refer to each site's terms of use and privacy policy.

The links provided on the ALLSALT Site are for your convenience only and you access them at your own risk.

DISCLAIMER

THE MATERIALS IN THIS ALLSALT SITE ARE PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND,EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, WE DISCLAIM ALL WARRANITES, EXPRESSOR IMPLIED, INCLUDING, BUT NOT LIMITED TO,IMPLIED WARRANTIES OF MERCHANTABILTY AND FITNESS FOR A PARTICULAR PURPOSE. WE DO NOT WARRANT THAT FUNCTIONS CONTAINED IN THE MATERIALS ON THE ALLSALT SITE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED OR THAT THE ALLSALT SITE OR THE SERVERS THAT MAKE SUCH MATERIALS AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE DO NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR RESULTS OF THE USE OF THE MATERIALS ON THE ALLSALT SITE IN TERMS OF THEIR CORRECTNESS, ACCURACY, RELIABILITY OR OTHERWISE. YOU ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR ORCORRECTION. APPLICABLE LAW MAY NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.

LIMITATION OF LIABILITY

UNDER NO CIRCUMSTANCES, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE, SHALL WE BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTIAL,SPECIAL OR CONSEQUENTIAL DAMAGES THAT RESULT FROM THE USE OF, OR THE INABILITY TO USE, THE ALLSALT SITE OR MATERIALS OR FUNCTIONS ON ANY SUCH SITE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. APPLICABLE LAW MAY NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY OR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES AND CAUSES OFACTION (WHETHER IN CONTRACT, TORT(INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE)OR OTHERWISE) EXCEED THE AMOUNT PAID BY YOU, IF ANY, FOR ACCESSING THE ALLSALT SITE.

JURISDICTIONAL ISSUES

This site is controlled and operated in NSW, Australia. We make no representations that materials in this site are appropriate or available for use in other locations. If you chose to access this site from other locations, you do so at your own risk and you are responsible for compliance with any and all local laws, if and to the extent local laws are applicable. No software from this site may be downloaded, exported or re-exported into(or to a national or resident of) any countries that are subject to Australian export restrictions.

GENERAL PROVISIONS

These terms shall be governed by, construed and enforced in accordance with the laws of the state of NSW, Australia, without giving effect to any principles of conﬂicts of law. You agree that any action at law or inequity arising out of or relating to these terms shall be ﬁled only in the state or federal courts located in the city of Sydney, NSW, Australia. , and you hereby consent and submit to the personal jurisdiction of such courts for the purposes of litigating any such action. If any provision of these terms shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these terms and shall not affect the validity and enforceability of any remaining provisions. Any heading, caption or paragraph title contained herein is inserted only as a matter of convenience and in no way deﬁnes or explains any paragraph or provision hereof.

AllSALT Privacy Policy

ALLSALT Pty Ltd respects your privacy and wants to be clear about the information we collect, how we use it and your rights to control that information. We will manage personal records with great concern for privacy and confidentiality and in accordance with current professional and legal standards, including the provisions of the General Data Protection Regulations (GDPR) requirements.

The data we collect
The purpose for processing personal data is to undertake a speech pathology assessment, which you have agreed for us to do. ALLSALT assessments involve the processing of special category data including information about health, educational achievements, cognitive functioning, personality, interests and family history. Depending upon the nature of our work with you, we have a legitimate interest to collect such personal data for the purpose of forming a professional opinion or diagnosis. In doing so, we will only collect information from you that is relevant to the purpose of undertaking that assessment and the associated feedback and reporting.

How the data will be used
You will only be asked for personal information that is relevant for the work being undertaken. The information that will be requested and held will enable the professional working with you or your child/young person to decide:
· What kind of involvement is appropriate;
· What tests and assessments should be used; and
· Whether liaison with other professionals is needed
The specific work carried out will vary according to the individual’s needs and the concerns being investigated. The range of supportive activities that may be undertaken includes:

Swallow Assessment

· Observation in other settings within an aged care facility,

· Observation in one of our clinics,

· Observation within your home,

· Classroom observation;
· Observation in other settings in the school, for example in small group teaching sessions or nurture group;
· Discussion with the Learning And Support Teacher (LAST) or head of learning/student support if the setting is a high school;
· Discussion with the class teacher/form tutor and other school/college staff
· Work alongside the child/young person in class;
· Individual assessment work. This might involve using tests, questionnaires or interview techniques for eliciting views;
· Discussion with other external professionals who are working with you or your child/young person;
· Scrutiny of reports or other written information completed by other external professionals working with you or your child/young person;
· Scrutiny of school/college/aged care information,
· Group work or therapeutic work
We may share your information in some circumstances provided it has been anonymised. For example, we might discuss the work we have done with you or your child/young person with other professionals in order to gain advice and to check that we are drawing reasonable conclusions and making good decisions. This is called supervision and it is common for professionals in health, care and education to ask for advice from their colleagues in this way. If we do discuss the work we have done in supervision, we will not pass on personal information that would allow another professional to identify your child.

Apart from the supervision mentioned above and liaison with external professionals who are working with you or your child/young person, ALLSALT will not share information about you or your child/young person to anyone outside of our company without your consent unless the law compels us to do so. We have a duty of care towards the individuals with whom we work and therefore we would have to disregard any promise of confidentiality if we thought a child, young person or adult was in any kind of danger and would be harmed, or cause harm, if we did not disclose some information about them or intervene in some way. Under these circumstances the need to keep someone safe from harm over-rides the duty to keep information about them confidential.

How your data will be stored
The work carried out with you or your child/young person will initially generate some paper information e.g. handwritten notes about work undertaken or completion of a paper test record booklet. This paper information will be used to create electronic written reports and/or summaries. In giving consent for ALLSALT to work with you or your child/young person, you are giving permission for written reports or summaries to be completed and for copies to be sent to the school or college. The report or summary may also be shared with other external professionals who are currently working with you or your child/young person (unless you provide us with a written objection).

Information is stored in a cabinet in a secured space or on a computer or memory stick or an online cloud based storage system for a period in accordance to our legal obligations.

The AllSALT Customer Privacy Policy is subject to change at any time. We encourage you to review the privacy policy regularly for any changes.