POLICIES & TERMS

Fees and payment

Standard fee

An hourly rate is charged as a standard. This includes 45 minutes of face-to-face speech pathology with your clinician and 15 minutes of weekly administrative time for session notes and home program materials.

An alternative arrangement for ongoing therapy

For private-pay clients in ongoing therapy, we offer a second arrangement that often works out cheaper: We can offer a 45 minute session. On weeks when a session is missed (illness, school holidays, family commitments), your clinician uses that scheduled time to prepare your home program and resources. Across a typical school term, this often works out cheaper than the standard fee for families who occasionally miss sessions.

You choose between the two options when signing your Service Agreement at engagement, and you can switch at any time.

Other funding sources

NDIS (self-managed and plan-managed): $190 per scheduled session, in line with NDIS pricing arrangements.
Medicare Chronic Disease Management plans: we provide a receipt for you to claim the standard rebate from Medicare.
Private health insurance: receipts include the provider number, item code, and fee for your insurer.
Home Care Packages: invoiced through your package provider.
Residential aged care: invoiced under the facility's Services Agreement with ALLSALT.
DVA: we provide a receipt for the Department of Veterans' Affairs to process.

Payment terms

Invoices are payable within 7 days of issue. Accounts unpaid beyond 60 days may be referred to a debt-recovery agency, with recovery costs added to the outstanding balance. We've never had to do this — but the policy exists so the terms are clear from the start.

Cancellations

If we need to cancel a session for any reason, we'll give you reasonable notice and refund any fee paid for that session. If you need to cancel, please let us know as soon as you can. Your billing option (Standard or Alternative) determines how cancelled sessions are handled, and the detail is in your Service Agreement.

Privacy

ALLSALT respects your privacy. We collect, store, and use information about you (or your child) in accordance with the Privacy Act 1988 (Cth) and the Health Records and Information Privacy Act 2002 (NSW).

What we collect

Name and contact details. Date of birth. Funding source. Information about your communication, speech, language, or swallowing concerns. Any medical history relevant to our work. Names and contact details of family members, carers, and other professionals you've asked us to communicate with.

Why we collect it

To deliver the speech pathology services you've engaged us for. To communicate with you and with the professionals you've authorised us to contact. To meet our obligations under funding arrangements (NDIS, Medicare, aged care) and professional regulation (Speech Pathology Australia, the Health Records Act, NDIS Code of Conduct, the Aged Care Act 2024).

How we store it

Clinical records are kept securely on practice systems with strong access controls. Physical records are stored in locked office storage. We don't use consumer file-sharing services for clinical information.

How long we keep it

For adult clients: at least 7 years from the date of last service. For paediatric clients: until the client reaches 25 years of age. These are Health Records Act (NSW) requirements.

Sharing your information

We share your information with the professionals you've nominated on your Intake Form — your GP, paediatrician, OT, support coordinator, plan manager, and others you've identified. We don't share with anyone else outside ALLSALT without your consent, except where the law requires us to (for example, court orders or mandatory reporting obligations).

Your rights

You can ask to see your own records and ask us to correct anything that's wrong. Just contact Richard at info@allsalt.com.au or 0412 004 142. We respond to access and correction requests within 30 days.

Privacy concerns

If you have a concern about how we've handled your information, please raise it with us first. If we can't resolve it, you can contact the Office of the Australian Information Commissioner (OAIC) on 1300 363 992 or oaic.gov.au.

Concerns and complaints

We want to know if something isn't working. ALLSALT is a small practice and the best way for us to be the best version of ourselves is for you to tell us when something isn't right — whether that's an aspect of therapy, the way an invoice looks, communication that didn't come through clearly, or anything else.

How to raise something with us

Administrative matters (invoices, scheduling, paperwork): Richard Barton on 0412 004 142 or info@allsalt.com.au
Clinical or sensitive matters: Sarah Barton (Director) on 0412 005 775

We acknowledge complaints within 2 business days and provide a substantive response within 30 days. You don't need to use any particular form or phrasing — a sentence is fine.

External pathways

You can raise concerns directly with an external body, with or without using our internal process first. The right body depends on the nature of your concern.

Health Care Complaints Commission NSW (HCCC) — clinical service quality and conduct of any health professional in NSW. 1800 043 159 — hccc.nsw.gov.au
Speech Pathology Australia — professional ethics of SPA members. 1300 368 835 — speechpathologyaustralia.org.au
NDIS Quality and Safeguards Commission — for NDIS participants. 1800 035 544 — ndiscommission.gov.au
Aged Care Quality and Safety Commission — for aged care concerns. 1800 951 822 — agedcarequality.gov.au
Office of the Australian Information Commissioner (OAIC) — for privacy and personal information matters. 1300 363 992 — oaic.gov.au

We don't retaliate against people who raise concerns or contact external bodies. This is in our policies and it's something we genuinely mean.

Professional standards

ALLSALT clinicians are members of Speech Pathology Australia (SPA) and work to:

The SPA Code of Ethics 2020
The National Code of Conduct for Healthcare Workers
The NDIS Code of Conduct (where relevant for NDIS participants)
The Aged Care Code of Conduct (where relevant for aged care residents)

ALLSALT is no longer a registered NDIS provider (deregistered mid-2025) but continues to serve self-managed and plan-managed participants. The NDIS Code of Conduct continues to apply to that work.

Website terms of use

This website is owned and operated by ALLSALT Pty Ltd (ABN 78 619 102 108). Content is the copyright of ALLSALT Pty Ltd. You're welcome to view, save, and print it for personal reference. Beyond that, please contact us before reproducing or redistributing.

This site is provided as-is. We don't guarantee uninterrupted availability or freedom from errors. We're not responsible for the content of any third-party websites we link to.

These terms are governed by the laws of New South Wales, Australia. Any disputes will be resolved in the courts of NSW.